Tech & Learning's Stellar Service Awards are upon us and we need your help! We are asking you, the reader, to vote for this year's winners between now and November 22nd.
Below, we've listed all the candidates for each category. Please take a moment to read through the descriptions and vote here : https://www.surveymonkey.com/r/TLStellar17
The winners will be announced in the December/January Edition of Tech & Learning Magazine.
For any questions, please contact Stephanie Rubin at srubin@nbmedia.com
Best Use Of Afterschool Time (Best Online PD Training)
Renaissance
Renaissance-U® is a blended service that pairs an expert coach with engaging and evolving on-demand content in best practices for Renaissance's reading, math, and assessment solutions. The expert coach helps plan the implementation for the school year and provides ongoing expertise for conversations around data, implementation roadblocks, and facilitating collaboration among educators in the school. The on-demand content offers a variety of videos, tutorials, and activities that fit the flexibility of any educator's schedule.
Buncee
When it comes to Sales Support, we consistently hear that our service is the best ever! Whether you contact us via our site, social media, phone, or email, our priority is to be quick to help! At Buncee, we don’t just answer questions. We go above and beyond to provide ideas, resources, and encouragement; empowering teachers to create engaging experiences for students. Our goal is to ensure that the Buncee experience is an excellent one!
The Help Site You Want To Keep Going Back To (Best Help Site Portal)
GoGuardian
The GoGuardian Support Portal prides itself on not just great content organized in an efficient manner, with helpful getting started guides, free training courses, and video tutorials, but also our famous chat bubble that we respond to in less than 30 seconds (average) during school hours, for all customers. Even our free trial users receive unparalleled 1:1 support so we can ensure they are getting the most out of their setup and user experience. With 4 separate products being hosted on one site, and two certified training courses, our help center is built to make onboarding and setup easy for customers, and friendly live help through chat is only one click away anytime! Many users tell us this is bookmarked in their browser bar and we handle more than 3,000 tickets per month with more than 12,000 unique visits per month to the portal, 60% of which are returning (thus the entry for "The Help Site You Want To Keep Going Back To"). In addition, our Best Practices and Tips and Tutorials help even experienced users keep getting more bang for their buck when using our products in their districts.
TeamDynamix
TeamDynamix is a cloud-based work management software simplifying work management processes. TDX supplies districts with a single portal to manage service requests and provide a shared knowledge base specific to that district. “Before [TeamDynamix}, it was difficult for us to manage data, difficult for our senior managers to see and understand what our IT and business departments were doing, what resources they needed and how those could be effectively allocated,” Lynne Ly, Business Information Systems Program Manager at Denver Public Schools.
SchoolMint
The SchoolMint tech support team provides comprehensive, bilingual tech support to both parents and staff at nearly 6,000 district, charter, and private schools nationwide. Notably, the team maintains an average 95% satisfaction rate on all support tickets, offers an online help center with hundreds of articles, recordings, and trainings to help customers become SchoolMint experts, and, last school year, provided parent support for the submission of approximately a half a million enrollment applications.
Buncee
When it comes to Sales Support, we consistently hear that our service is the best ever! Whether you contact us via our site, social media, phone, or email, our priority is to be quick to help! At Buncee, we don’t just answer questions. We go above and beyond to provide ideas, resources, and encouragement; empowering teachers to create engaging experiences for students. Our goal is to ensure that the Buncee experience is an excellent one!
The Ed Tech Rep You Would Hire If You Could (Best Ed Tech Rep)
Edthena – Dan Moore
It's one thing to convince and organization to adopt Edthena. It's another to ensure they're successful implementing and scaling up their video coaching process. Our secret weapon is Dan Moore. Time and time again, we receive unprompted praise from our partners about his dedication. Actual client feedback: ” Dan Moore is probably the BEST representative I have ever collaborated with from any organization. He's thoughtful, responsive, committed...really, he is why we have been able to make progress with the platform like we have. I wish him and your organization continued success.”
GoGuardian – Brian Mihalik
“Brian Mihalik always has a smile on his face and truly enjoys what he does; he has a deep passion for the education space and how GoGuardian is helping to improve learning in K12 schools. Brian is one of the hardest-working yet friendliest field reps I've ever known. He's always the first one in at trade shows and conferences, and the last one out, helping with tear down and packing even after spending the entire conference doing demos and connecting with customers. I always want Brian on my sales team, whether it's direct or channel, because he puts the customer first and shows excellent communication, ethics, values, and consideration for all parties involved in a transaction. He should definitely win sales rep of the year in my opinion!” Tommy Pesavento, Brand Director, GoGuardian
The Number You Have On Autodial (Best Tech Support)
Renaissance
Based in central Wisconsin, Renaissance Customer Support is comprised of friendly, knowledgeable experts. Renaissance’s team is always willing to go the extra mile to ensure each support experience is exceptional, but what sets Renaissance apart is the tremendous live support. Every phone call is answered in eight seconds or less and chats are answered within four seconds by a real person, so educators can get back to doing what they do best.
ENA
ENA is united by one goal—to provide excellent customer service, 100% of the time. We work side-by-side with customers to ensure they have the IT connectivity, communication, and collaboration solutions they need to be successful. Downtime is not an option. Our Customer Technical Assistance Center (CTAC) averages only a 32 second wait, resolves issues without escalation on over 94% of tickets, and 99% of the time contacts customers before they’ve reported the issue!
Curriculum Associates
Curriculum Associates’ educator-first technical support team provides direct in-person and remote support to schools and districts to ensure a quality experience, and resolves 85% of cases within the day and 95%+ of cases within two days. During implementation, the team provides detailed technical training to ensure a smooth rollout and to minimize workload for school staff. Every day, the team monitors logs to diagnose school network issues and calls schools about any potential issues.
GoGuardian
Our Support Team is available via live chat (or phone) during school hours in every US time zone. Their average response time is under 30 seconds with a satisfaction score of 95%. They serve thousands of administrators, tech directors, and teachers and are lauded for their patience and explanation. Support is a valuable tool for word-of-mouth referrals, being frequently cited by our sales team (including resellers) in promoting the benefits of working with GoGuardian.
Boxlight
When it comes to providing technical support, Boxlight pulls out all the stops. From coast to coast, U.S. customers can contact service employees – some of who have worked at the company for more than a decade – via live chat, email, or phone 24/7/365. Whether they’re providing quick usage tips or troubleshooting implementation plans, Boxlight’s tech support team is committed to making sure that its classroom technology makes the grade!
SchoolMint
The SchoolMint tech support team provides comprehensive, bilingual tech support to both parents and staff at nearly 6,000 district, charter, and private schools nationwide. Notably, the team maintains an average 95% satisfaction rate on all support tickets, offers an online help center with hundreds of articles, recordings, and trainings to help customers become SchoolMint experts, and, last school year, provided parent support for the submission of approximately a half a million enrollment applications.
Alma
Alma offers an intuitive platform and built-in tech support to minimize the specialized training needed and provide teachers with the most user-friendly, enjoyable experience in the industry. Any educator, not just the district IT department, can reach the US-based customer service team for on-demand support with one click from within the system or by phone. Response times are the best among SIS/LMS platforms. Customers give Alma’s support 5 out of 5 stars on Capterra.
Gabbart Communications
Gabbart Communications provides websites, mass notifications, and custom apps to schools. Each school is assigned an Account Manager that not only sells our products but implements, troubleshoots, and continues to support the client from day one and forever onward. This individualized customer service delivers an industry-leading 96.4% renewal rate! This allows for personal customer relationships that cannot be rivaled or replaced. We show our dedication to educators by providing schools one face, yet limitless service.
Frequent Buyer Smiles (Best Perks & Extras.)
Vernier
Vernier offers more than 70 free, hands-on workshops nationwide each year. Led by experienced classroom teachers, the workshops offer novice and seasoned science and STEM teachers alike various ways to integrate data-collection technology into their curricula. During each four-hour workshop, educators explore classroom experiments using Vernier’s award-winning technology. They also receive an electronic copy of ready-to-use lab handouts and a free meal. To learn more and see participants’ reactions to the workshops, go to http://www.vernier.com/training/workshops/.
Renaissance
Renaissance Royals™ is the exclusive community connecting Renaissance educators from across the nation. Educators can participate in engaging activities centered on product education, implementation practices, providing feedback, accessing resources to support their work in the classroom, and more. Discussion boards enable educators to ask questions, offer advice or strategies, and get to know fellow educators. Through participation, educators earn points that can be redeemed for swag, professional development, items for their classroom, and more.
Epson
Epson’s Brighter Futures program, a unique sales and support initiative, makes it easy for schools to put state-of-the art visual displays in every classroom. In addition to competitive pricing available only for education customers, the program provides schools with a three-year projector warranty, which no other projector manufacturer currently offers; a 90-day limited lamp warranty; a free next-business-day replacement program with free shipping each way; toll-free tech support; and a dedicated Epson education account manager.
