Tech & Learning is excited to announce the winners of the 2016 T&L Stellar Service Awards. These awards were established to honor the great achievements in customer care and satisfaction in the Ed Tech industry, providing another look at what influences the buying decisions. A product and how it performs has to come backed up with a team, a website, support, and service.
BEST USE OF AFTERSCHOOL TIME (BEST ONLINE PD TRAINING)
RENAISSANCE
Renaissance-U is a blended service that pairs an expert coach with engaging and evolving on-demand content in best practices for Renaissance’s reading, math, and assessment solutions. The expert coach helps plan the implementation for the school year and provides ongoing expertise for conversations around data, implementation roadblocks, and facilitating collaboration among educators in the school. The on-demand content offers a variety of videos, tutorials, and activities that fit the flexibility of any educator’s schedule.
BEST EXCUSE TO LEAVE THE CLASSROOM (BEST IN-PERSON TRAINING PROGRAM)
DISCOVERY EDUCATION
A comprehensive professional development system, Digital Leader Corps (DLC) develops teacher-leaders to propel the district’s transition to modern digital learning environments. DLC helps districts develop a network of teacher-leaders prepared to design and implement successful and innovative teaching strategies to be shared with their peers. Featuring a combination of professional learning, pedagogy and tools, DLC offers educators proven approaches to integrating educational technologies and digital media into instruction. Teachers receive continuous customized, job-embedded consultation with on-going modeling, coaching and feedback from Discovery Education experts.
SALES SUPPORT YOU CAN BELIEVE IN (BEST SALES SUPPORT)
AVER INFORMATION, INC.
When you invest in AVer products you’re also investing in the people that stand behind it. Our sales team is not only technology-savvy, but is professionally trained to provide exceptional support and service. We offer product training and onsite services to guarantee the best product experience for each and every customer. And when we say sales support, it includes all of the staff that supports sales: marketing, R&D, operations, accounting, product managers, accounting, IT support, and warehouse. We’ve seriously got you covered!
THE ED TECH REP YOU WOULD HIRE IF YOU COULD (BEST ED TECH REP)
DISCOVERY EDUCATION - ROB WARREN
Rob Warren, Vice President at Discovery Education, works with his educational partners to find out what their goals are-what specific challenge or issue are trying solve. Rob then acts as a partner to help school systems develop innovative learning initiatives powered by dynamic digital content that is supported by a parallel professional development effort. This, coupled with a strong emphasis on stakeholder communication and engagement, makes him not an ed tech partner, but rather a strategic partner that is helping school systems imagine and scale their digital transitions.
THE NUMBER YOU HAVE ON AUTODIAL (BEST TECH SUPPORT)
VERNIER
When a Vernier customer calls with a question, they will always be connected with an educator, either a product developer, tech expert, or former teacher who can provide timely and targeted assistance. When customers call during a lab, Vernier’s support team walks them through the investigation on the phone. As part of its unparalleled support, Vernier also provides 24/7 online access to an award-winning technical information library, how-to videos, and more.
THE ULTIMATE REPUTATION SAVER (BEST WARRANTY PROGRAM)
PASCO SCIENTIFIC
PASCO’s warranty service is unparalleled in the education space. Our Promise of Learning gives customer’s a 90-day satisfaction guarantee. Not satisfied with your product? Just return it for a refund. We also have a five-year warranty on PASCO manufactured products. We will repair or replace products under warranty, and we continue to repair products long after their warranty expires. We’ve even recently replaced parts on the first product we sold over 50 years ago!
FREQUENT BUYER SMILES (BEST PERKS & EXTRAS)
PUBLICSCHOOLWORKS
PublicSchoolWORKS’ Client Services and Research & Development Teams make compliance and safety effortless for districts. Client Services creates a customized and automated safety and risk management program based on district needs and helps the district implement the program via an automated software management system. Research & Development tracks state and federal legislation and creates new or updates existing content to address mandates. Customers write often about their experiences, commending the teams for going above and beyond normal support
THE VIDEOS MOST LIKELY TO GO VIRAL (BEST ONLINE PRODUCT DEMOS)
EPSON AMERICA
Epson’s free BrightLink Bright Spots videos help educators better understand the wide range of features available with BrightLink ultra-short throw and short throw interactive projectors and how to best use them in the classroom. Topics covered in the two-to four-minute BrightLink Bright Spots videos include connecting devices and document cameras, implementing various software programs such as Easy Interactive Tools, using Epson’s iProjection app and more.
