Tech & Learning is excited to announce the winners of the 2017 T&L Stellar Service Awards. These awards were established to honor the great achievements in customer care and satisfaction in the Ed Tech industry, providing another look at what influences the buying decisions. A product and how it performs has to come backed up with a team, a website, support, and service.
BEST USE OF AFTERSCHOOL TIME (BEST ONLINE PD TRAINING)
RENAISSANCE
Renaissance-U is a blended service that pairs an expert coach with engaging and evolving on-demand content in best practices for Renaissance's reading, math, and assessment solutions. The expert coach helps plan the implementation for the school year and provides ongoing expertise for conversations around data, implementation roadblocks, and facilitating collaboration among educators in the school. The on-demand content offers a variety of videos, tutorials, and activities that fit the flexibility of any educator's schedule
BEST EXCUSE TO LEAVE THE CLASSROOM (BEST IN-PERSON TRAINING PROGRAM)
VERNIER SOFTWARE & TECHNOLOGY
Vernier offers more than 70 free, hands-on workshops nationwide each year. Led by experienced classroom teachers, the workshops offer novice and seasoned science and STEM teachers alike various ways to integrate data-collection technology into their curricula. During each four-hour workshop, educators explore classroom experiments using Vernier’s award-winning technology. They also receive an electronic copy of ready-to-use lab handouts and a free meal. To learn more and see participants’ reactions to the workshops, go to http://www.vernier.com/training/workshops/.
THE HELP SITE YOU WANT TO KEEP GOING BACK TO (BEST HELP SITE PORTAL)
SCHOOLMINT
The SchoolMint tech support team provides comprehensive, bilingual tech support to both parents and staff at nearly 6,000 district, charter, and private schools nationwide. Notably, the team maintains an average 95% satisfaction rate on all support tickets, offers an online help center with hundreds of articles, recordings, and trainings to help customers become SchoolMint experts, and, last school year, provided parent support for the submission of approximately a half a million enrollment applications.
SALES SUPPORT YOU CAN BELIEVE IN (BEST SALES SUPPORT)
BUNCEE
When it comes to Sales Support, we consistently hear that our service is the best ever! Whether you contact us via our site, social media, phone, or email, our priority is to be quick to help! At Buncee, we don’t just answer questions. We go above and beyond to provide ideas, resources, and encouragement; empowering teachers to create engaging experiences for students. Our goal is to ensure that the Buncee experience is an excellent one!
THE ED TECH REP YOU WOULD HIRE IF YOU COULD (SALESPERSON OF THE YEAR)
BRIAN MIHALIK – GOGUARDIAN
“Brian Mihalik always has a smile on his face and truly enjoys what he does; he has a deep passion for the education space and how GoGuardian is helping to improve learning in K12 schools. His background in education makes him ideally suited to understand and address the challenges that teachers, administrators and schools are facing. I believe that Brian is one of the hardest-working yet friendliest field reps in the industry and that is something that his partners and customers would attest to. Brian puts the customer first and shows excellent communication, ethics, values and consideration for all parties involved which makes him well deserving of the sales rep of the year title!” —Dave Allison, VP of Channel Sales
THE NUMBER YOU HAVE ON AUTODIAL (BEST TECH SUPPORT)
CURRICULUM ASSOCIATES
Curriculum Associates’ educator-first technical support team provides direct in-person and remote support to schools and districts to ensure a quality experience, and resolves 85% of cases within the day and 95%+ of cases within two days. During implementation, the team provides detailed technical training to ensure a smooth rollout and to minimize workload for school staff. Every day, the team monitors logs to diagnose school network issues and calls schools about any potential issues.
THE ULTIMATE REPUTATION SAVER (BEST WARRANTY PROGRAM)
EPSON AMERICA
Epson’s Brighter Futures program, a unique sales and support initiative, makes it easy for schools to put state-of-the art visual displays in every classroom. In addition to competitive pricing available only for education customers, the program provides schools with a three-year projector warranty, which no other projector manufacturer currently offers; a 90-day limited lamp warranty; a free next-business-day replacement program with free shipping each way; toll-free tech support; and a dedicated Epson education account manager.
FREQUENT BUYER SMILES (BEST PERKS & EXTRAS.)
VERNIER SOFTWARE & TECHNOLOGY
Vernier offers more than 70 free, hands-on workshops nationwide each year. Led by experienced classroom teachers, the workshops offer novice and seasoned science and STEM teachers alike various ways to integrate data-collection technology into their curricula. During each four-hour workshop, educators explore classroom experiments using Vernier’s award-winning technology. They also receive an electronic copy of ready-to-use lab handouts and a free meal. To learn more and see participants’ reactions to the workshops, go to http://www.vernier.com/training/workshops/.
