With the rapid advancement of technology, educational leaders face the challenge of integrating new tools into teaching and learning processes effectively. Despite the availability of innovative technologies, educators often hesitate to embrace these tools due to various implementation challenges.
Technology planning has been an issue for educational leaders to address since the late 1990s, if not earlier. A plethora of articles, tomes, and blog posts are available on how to effectively plan for technology. However, a few key reminders might be helpful for all as the new year starts.
1. Educational leaders need to make sure that any new technology implementation has a primary advocate or champion with a clear plan
When selecting the project champion, it is essential to choose someone with a strong understanding of the technology and its alignment with organizational goals. The individual should possess excellent leadership and communication skills to effectively advocate for the project and engage stakeholders. Additionally, the project champion must have the influence and credibility within the organization to drive adoption and secure necessary resources for successful implementation.
Large projects can have multiple champions throughout the organization, but without clear advocacy to encourage end user buy-in, implementation can struggle or fail.
For example, when implementing a new 1:1 program a few years ago, the district superintendent appointed one of the school’s assistant principals as the program’s leader and primary cheerleader. She was able to regularly gather the teachers to encourage their planning, provide support, and keep the cabinet informed of any needed resources. She was able to be a key voice for the program’s success in a variety of contexts.
2. Communication is essential for successful implementation of nearly any project
Communication must be proactive and relevant. Users need to understand when, why, and how the new system(s) will work, and how these will benefit the end users. Opportunities to “kick the tires” of the new system should be provided in the form of a sandbox version or at least a sample that users can utilize to practice common tasks. Deadlines should be clearly articulated for all users.
One key aspect of communication is that beyond the project champion at the leadership level, end users must be given someone to contact if they have questions or concerns throughout implementation. Without a single point of contact, it is easy for end users to be frustrated or confused as they struggle to determine who can help solve problems. This is especially true for situations in which practices are being changed due to the new system.
Establishing a dedicated support liaison can streamline communication, ensuring that inquiries are addressed promptly and consistently–nearly anyone can relate to the frustration an end user experiences when they are shuffled between contacts or are told, “I am not sure who can help you with that.” By designating a specific contact, it fosters user confidence and encourages engagement with the new technology by providing clear guidance and timely solutions.
Effective communication channels contribute to a smoother implementation process and higher levels of user satisfaction.
3. All users must receive purposeful training
End users should be provided with training opportunities in a variety of modalities, as they come in a range of flavors. Providing hands-on training, videos, and/or job aids can be effective in making sure all users find a way to connect with the learning.
After any initial training, those who attended should be asked for feedback on the effectiveness of the training and what outstanding needs still need to be addressed. All training should include contact information for support, the necessary job aids to work through the items covered in the training, where to go for more information, and how to sign up for additional training.
Gathering general feedback from users as to the success of the implementation is essential. It can help ensure success and improve future implementations as well.
Ultimately, the success of new technology implementations hinges on effective leadership, clear communication, and comprehensive training. As educators continue to navigate the evolving landscape of educational technology, it is imperative to remain adaptable and committed to continuous improvement.
